Privacy Policy

Last updated: December 06, 2025

1. Introduction

AdScalePro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

  • Account Information: Name, email address, phone number, company name
  • Billing Information: GST number, billing address, payment details (processed securely via Razorpay)
  • Business Information: Industry, company size, advertising platforms used
2.2 Lead Data

Through our integrations with Meta (Facebook/Instagram) and Google Ads, we collect lead information submitted by end-users through your advertising campaigns, including:

  • Names and contact information
  • Form responses and custom fields
  • Campaign and ad metadata
2.3 Usage Data

We automatically collect certain information when you access our Service:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website addresses
  • Click patterns and feature usage
2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns
  • Improve our Service

3. How We Use Your Information

We use the collected information for various purposes:

  • Service Delivery: To provide, maintain, and improve our Service
  • Account Management: To manage your account and provide customer support
  • Communication: To send transactional emails, updates, and promotional content (with your consent)
  • Analytics: To understand how users interact with our Service
  • Security: To detect and prevent fraud and abuse
  • Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our Service:

  • Razorpay: Payment processing
  • AWS/Cloud Providers: Hosting and data storage
  • Email Services: Transactional and marketing emails
4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide our services
  • Required by law or for legitimate business purposes

After account deletion, we may retain certain data for up to 90 days for backup purposes and legal compliance.

7. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Request transfer of your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy{{ str_replace(['http://', 'https://'], '', config('app.url')) }}

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy{{ str_replace(['http://', 'https://'], '', config('app.url')) }}
  • Address: [Your Business Address]
  • Phone: [Your Contact Number]

13. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the Grievance Officer for the purpose of this Policy is:

  • Name: [Grievance Officer Name]
  • Email: grievance{{ str_replace(['http://', 'https://'], '', config('app.url')) }}
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